Growth Operations Associate (New Products)

First Circle is one of the fastest-growing FinTech companies in the country, providing financial services to under-served SMEs. We're looking for a hands-on Growth Operations Associate to join our Operations team, focusing specifically on the operations for our New Product launches. You will report to our Head of New Product Operations in this role.

Responsibilities

Reporting on product performance (new customers, usage, growth, retention); Conducting ad hoc analysis and investigations to identify opportunities for improvement; Designing new solutions to problems that we haven’t solved; Refining existing processes to make them run smoother or faster; Executing (and ideally automating) recurring processes

Requirements

Bachelor's degree in Business, Economics, Management, STEM or similar field; 2-5 years of work experience in an operations or an analytics role; Strong analytical and technical skills: proven problem-solving ability with experience in data analysis and tools such as SQL; Execution-oriented mindset: practical and solutions-driven, with the ability to take initiatives from problem identification through implementation

Nice to have

Ideally in a finance, fintech, or tech environment and/or in a sales operations team; Some familiarity with how sales teams work

Benefits

Hybrid work set-up: 2 days per week in our BGC office; remote the rest of the time; HMO coverage from week one; Free catered lunches; Monthly fitness allowance; Transportation & accommodation allowance; Collaborative team culture