Guest Experience Agent

Oaks Queenstown Shores Resort are looking for a friendly, flexible, and guest-focused Guest Experience Attendant to join our team, someone who can confidently assist across both Front Office and Housekeeping operations on a Full-Time basis. This is a hands-on, dynamic role perfect for someone who enjoys variety and thrives in a guest-facing environment. You'll be a key part role in the overall hotel experience, ensuring our guests feel welcome, well cared for, and delighted from check-in to check-out, while also assisting within housekeeping operations.

Responsibilities

Welcome guests on arrival and handle check-ins/check-outs with efficiency and warmth; Assist with housekeeping duties including servicing rooms and public areas as required; Provide local recommendations, handle guest requests, and respond to feedback promptly; Support linen handling, room setup, and presentation standards; Ensure guest rooms and public areas are maintained to brand and cleanliness standards; Coordinate with housekeeping and other departments to ensure guest needs are met; Process payments accurately and maintain up-to-date guest records

Requirements

Demonstrated background in delivering high-quality service within a hotel, hospitality, or customer-facing environment; Exceptional ability to articulate information clearly and effectively across various mediums, ensuring precise and professional correspondence; A positive, adaptable attitude and excellent communication skills; Confidence in handling multiple priorities in a fast-paced environment; Passionate about creating positive guest experiences, with a focus on attentive service and resolving issues efficiently; Availability to work across a 7-day rotating roster, including weekends and evenings; Currently accepting applications from candidates who have working rights within New Zealand

Nice to have

Previous hospitality experience across Front Office and Housekeeping would be highly beneficial

Benefits

Career Growth: Learning and development programs to boost your career; Exclusive Hotel Deals: 50% off stays at Minor Hotels in Australasia; 20% off for friends and family; Global Perks: International accommodation discounts across our hotel brands; Retail Rewards: Cashback and discounts at 400+ top retailers in AU/NZ; Experiences: Discounted entertainment and activities; Banking and Insurance: Exclusive health insurance offers and workplace banking benefits; Generous Leave: Parental and birthday leave; Wellness Boost: EAP and tailored wellness support