Guest Operations Associate

About the Role

Join a growing hospitality technology team expanding across Europe. You will manage guest operations and help turn day-to-day cases into clear, scalable processes.

Compensation & Benefits

Salary: €40,000 to €45,000 annually. Visa sponsorship is not available.

Location

On-site in Berlin, Germany.

Responsibilities

Support guests throughout their stay, from booking inquiries through check-out, using AI tools while taking ownership of decisions.; Coordinate tasks and priorities across remote teams, clients, and external service providers.; Identify recurring issues, process inefficiencies, and opportunities for automation.; Develop operational processes informed by real guest cases and team learnings.

Requirements

Native-level German and English proficiency at C1 level or higher.; A completed university degree in business administration, communications, economics, or a comparable field.; Experience in guest operations, customer service, or hospitality operations, including managing inquiries, bookings, check-ins, or check-outs.; Experience coordinating multiple stakeholders and managing operational tasks under time pressure.; A structured, analytical approach, confident communication skills, and the ability to make independent decisions.; Hospitality, short-term rental, or property operations experience is relevant.