Guest Relations Agent - Russian Speaker

Main Responsibilities:

- Greet and welcome all guests with a warm and engaging demeanor, ensuring a seamless check-in and check-out experience.

- Serve as the main point of contact for Russian-speaking guests, assisting with all inquiries and requests.

- Anticipate guest needs and handle guest complaints with diplomacy and efficiency.

- Coordinate with all departments to ensure guest preferences and expectations are met.

- Promote hotel services, facilities, and upsell room categories and experiences.

- Handle VIP arrivals and ensure their stay exceeds expectations.

- Maintain updated guest profiles and preferences in the PMS.

- Provide personalized recommendations for local attractions, dining, and events.

- Maintain a strong presence in the lobby and public areas to assist guests proactively.

- Prepare and coordinate in-room amenities, ensuring timely and accurate delivery for VIPs, special occasions, and guest preferences.

Responsibilities

Greet and welcome all guests with a warm and engaging demeanor.; Serve as the main point of contact for guests, assisting with all inquiries and requests.; Anticipate guest needs and handle guest complaints with diplomacy and efficiency.; Coordinate with all departments to ensure guest preferences and expectations are met.; Promote hotel services, facilities, and upsell room categories and experiences.; Handle VIP arrivals and ensure their stay exceeds expectations.; Maintain updated guest profiles and preferences in the PMS.; Provide personalized recommendations for local attractions, dining, and events.; Maintain a strong presence in the lobby and public areas to assist guests proactively.; Prepare and coordinate in-room amenities, ensuring timely and accurate delivery for VIPs, special occasions, and guest preferences.

Requirements

Previous experience in guest relations, front office, or a similar customer-facing role in a 5-star hotel.; Fluent in Russian and English (both written and spoken), additional languages are a plus.; Impeccable grooming and professional appearance.; Strong communication and interpersonal skills with a guest-first mindset.; Familiarity with hotel software systems (Opera, PMS, CRM tools) is preferred.; Ability to work flexible hours, including weekends and holidays.; High level of cultural awareness and sensitivity.