GUEST RELATIONS MANAGER - Holiday Home, Dubai

CLIENT: Holiday Home provider

LOCATION: Dubai, UAE

We are looking for a Guest Relations Manager to make our clients feel welcome and ensure their pleasant and comfortable stay.

Responsibilities

Provide upscale guest service experiences for clients throughout their stay; Be a continual source of information, help and assistance to all guests; Monitor daily bookings and ensure assigned rooms are prepared prior to check-in; Oversee check-in and check-out procedures, including reservations and financial transactions; Actively listen to and resolve complaints; Coordinate and manage communication between guests and staff and follow up to ensure we resolve customer concerns; Manage guest relations team; Analyze customer feedback and suggest ways to improve ratings; Recommend local tourist spots, including places to dine, shop and sight-see; Establish friendly relationships with clients

Requirements

Minimum 3 years' experience as Guest Relations Manager in a Hotel of Vacation Homes setup; Understanding of all hotel / Holiday Home management best practices and relevant laws; Hands-on experience with Hotel Management software; Excellent in spoken and written English, knowledge of other languages is a plus; Excellent problem-solving and multitasking skills; Leadership skills along with the ability to motivate a team into high performance; Ability to work flexible hours; Strong sense of responsibility and a professional presentation; Degree in Hospitality Management, Tourism, Business Administration or relevant field; Must be familiar with Dubai areas and its tourism spots