Guest Relations Manager

Discover the essence of Maui at Fairmont Kea Lani, Hawai‘i’s only all-suite and villa luxury resort. Nestled on the pristine white sands of Wailea’s Polo Beach, this award-winning oceanfront paradise defines quintessential Hawaiian luxury with a state-of-the-art spa, island inspired cuisine and authentic cultural experiences.

From full-moon staff hikes and beach clean-ups to appreciation luncheons and birthday holidays, our team provides endless opportunities to learn and grow in both your personal and professional development. Live and work in a place you love!

Taking care of the little things and the big things is what we do to engage the heart and create lifelong memories for our guests and colleagues. As a Guest Relations Manager , you will be responsible for ensuring the highest level of guest service and ensuring that standards are maintained for all positions within the Front Office. This position also serves as a resource to the overall operations of the hotel by providing assistance and direction as needed.

Salary Range: $76,000 - $84,000

Responsibilities

Manage Front Desk while on duty to ensure a smooth operation and the highest level of guest satisfaction; Coverage of overnight shifts and duties as assigned; Review arrival and VIPs to ensure all special requirements are met or exceeded; Proactively seeks feedback on guest satisfaction and resolves problems in accordance with our company mission and philosophy of colleague empowerment; Development, implement and maintain Guest Service standards; Supports the Royal Service, Concierge, and Guest Services departments in the absence of department head; Liaise with other departments to ensure the smooth management of operations, maintaining a close relationship with Housekeeping, Guest Services, and Villa Manager to facilitate an exceptional arrival and departure experience

Requirements

Two years supervisory/management experience in Front Office operations; Cash/float handling experience; Service focused personality is essential and previous leadership experience required; Prior experience working with Opera or a related system; Proven ability to build and maintain good relationships with all stakeholders; Communicate thoughts, actions and opportunities clearly with strong networking skills; Ability to lead by example, believe in a strong team culture and set the scene for high performance; Valid Driver's License required*; Clean Driver's Abstract required*; Maui County Liquor Card required*

Benefits

Comprehensive benefits package (Medical, Vision and Dental) including extended benefits like, Basic life insurance, TDI and Long-Term Disability for regular Full-time and Part-time employees; Flexible spending account (FSA); 401(k) retirement savings plan and matching program; Paid Vacation, holidays, personal and sick days; Food & Beverage, Spa and on property specific discounts (venue and property specific discounts may vary); Wellness Offerings; Employee benefit card offering discounted rates in Accor worldwide; Learning programs through our Academies; Opportunity to develop your talent and grow within your property and across the world!; Employee Activities