Guest Service Agent

We are looking for highly motivated individuals to join our Guest Services team as a Guest Services Agent. The ideal candidate uses their engaging personality to create a memorable first impression for our guests as they arrive for the first time and throughout their stay.

Responsibilities

Help guests discover their 'Wanderlust' experience; Provide exceptional customer service by being engaging and taking sincere interest; Interact with all guests; Welcome each guest to the hotel; Open guest doors upon arrival; Escort and orient guests to the front desk for check-in; Park and retrieve guests vehicles as requested; Escort guests and luggage to their room; Explain amenities and fun facts about the hotel; Work with other attendants to ensure a personalized experience; Assist lobby attendant in keeping entrance area clean and organized; 'Be the difference' with all guests and employees

Requirements

At least one year in a customer service role with high guest interaction; A valid drivers license with no major infractions for 6 months; Ability to solve problems when they arise; Ability to work in a team environment is a must; Pleasant and helpful personality; Must be able to work a full shift standing and going back and forth to the valet lot and different areas of the hotel; A strong desire to make an impact on other people; An outgoing and engaging personality; Excellent verbal communication skills; Ability to work in a fast-paced setting; Ability to stand for the duration of the shift; Must be available to work various shifts including weekends and holidays

Nice to have

Hospitality industry experience is a plus

Benefits

Comprehensive health insurance; Retirement plans; Paid time off; On-site wellness programs; Local discounts; Employee rates on hotel stays; Ongoing training and development opportunities