Guest Service Agent (Operator)

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

Responsibilities

Welcome and support guests, visitors, and staff with professionalism and genuine hospitality; Manage incoming and outbound communications using our multi-line phone system, ensuring prompt and accurate responses; Share information about our services, promotions, rates, and facility policies with clarity and enthusiasm; Coordinate guest appointments and inquiries while collaborating with internal teams to ensure seamless service delivery; Maintain accurate records through data entry, message logging, and administrative support

Requirements

At least 1 year of experience in a guest-facing or communication role within the hospitality industry (or similar customer service environment); Excellent communication skills in English, fluency in additional languages is a wonderful bonus; Strong interpersonal abilities and a natural problem-solver who thrives while staying composed under pressure; Comfortable with computer systems, including experience with or willingness to quickly learn Opera System; A genuine passion for delivering outstanding customer service, with a positive outlook and collaborative spirit