Guest Service Associate Front Office

We are more than 230,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our integrated ecosystem of leading brands, personalized services and expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world.

Responsibilities

Responsible for daily administration, meeting and greeting, dealing with guests’ queries and complaints, and booking rooms. visitors; Maintain high standards of customer services at the Reception desk so that customers’ expectations are consistently exceeded.; Motivate and develop Reception team to ensure smooth functioning of the department and promote teamwork.; Any matter which may affect the interests of Novotel Kolkata Hotel & Residences should be brought to the attention of the Management.

Requirements

Minimum one year experience.