Head of EA Operations

The Head of EA Operations leads Harvey’s team of Executive Assistants - the first dedicated leader the function has had. As our leadership team and global footprint have grown, so has the group of EAs supporting them, largely one hire at a time. You’ll bring that group together as one team, owning hiring, standards, and coverage globally so every executive has consistent, reliable support and every EA has a leader invested in their development. This is a hands-on leadership role for someone who has built and run an executive support team before, ideally in a fast-scaling environment.

Responsibilities

Lead Harvey's Executive Assistants as one coordinated team, including directly managing EAs to our VPs, setting the standard for what great executive support looks like across every org and office.; Own hiring for the team end to end and make the match between each assistant and the executive(s) they support, with input from those leaders, managing transitions and re-matches as the org evolves.; Set shared expectations, service levels, and ways of working for the role, and partner with executives on each assistant's performance and development.; Drive leveling and compensation fairness across the EA team, working with leaders, Compensation, and People Business Partners.; Manage support coverage and ratios globally — keeping coverage reliable, balancing load across the team, and planning capacity ahead of new executive hires and expansion into new markets.; Provide interim, hands-on coverage when needed — stepping in to support a leader directly when a new executive starts before their EA is hired, or when an EA is out — so no executive is left without support.; Partner with the Onboarding, IT, and People Business Partner teams to give new executives a smooth, well-coordinated start, helping shape their first weeks.

Requirements

Experience managing a team of Executive Assistants or executive-support professionals — hiring, developing, and setting the standard for others in the role.; A track record supporting C-level and senior leaders, with the judgment and presence to earn their trust.; Experience in a high-growth, fast-scaling company, where structure is built while the business keeps moving.; Strong operational instincts — you build the systems, playbooks, and ratios — paired with excellent judgment around sensitive, confidential information.; Experience managing across multiple offices and time zones, ideally globally.; Strong cross-functional leadership ability and executive communication skills, with experience influencing without direct authority across engineering, product, go-to-market, and G&A teams.; Bias toward ownership, speed, and accountability; you finish what you start and hold others to the same standard.

Nice to have

Experience in a fast-scaling environment; Experience managing globally