Head of Infrastructure Technology

Responsibilities

Oversee the design, deployment, and maintenance of IT infrastructure, including servers, networks, storage systems, and other hardware and software components; Develop and implement strategies for infrastructure capacity planning, performance optimization, and disaster recovery; Ensure high availability and reliability of IT services through proactive monitoring and maintenance practices; Lead and manage a team of IT professionals, including network engineers, system administrators, and support staff; Foster a collaborative and innovative team environment, encouraging professional development and continuous learning; Set performance goals, conduct regular performance evaluations, and provide coaching and mentorship to team members; Implement and enforce security policies and procedures to protect the organization's IT infrastructure from threats and vulnerabilities; Ensure compliance with industry regulations, standards, and best practices, such as GDPR, HIPAA, and ISO/IEC 27001; Conduct regular security assessments, audits, and penetration testing to identify and mitigate risks; Manage relationships with external vendors and service providers, negotiating contracts and ensuring service level agreements (SLAs) are met; Collaborate with internal stakeholders, including executives, department heads, and project managers, to align IT infrastructure initiatives with business objectives; Communicate infrastructure status, issues, and recommendations to senior management in a clear and concise manner; Lead infrastructure projects from initiation to completion, ensuring they are delivered on time, within budget, and meet quality standards; Develop and manage project plans, budgets, and timelines, coordinating resources and stakeholders as needed; Monitor project progress, identify risks and issues, and implement corrective actions to keep projects on track; Stay current with emerging technologies and industry trends, evaluating their potential impact on the organization's IT infrastructure; Identify opportunities for infrastructure improvement and innovation, driving initiatives to enhance performance, scalability, and efficiency; Foster a culture of continuous improvement, encouraging the adoption of best practices and new technologies

Requirements

Bachelor's degree in Computer Science, Information Technology, or a related field; At least 5-7 years of experience in IT infrastructure management, with a proven track record of leading and managing infrastructure teams; Extensive knowledge of IT infrastructure components, including networking, servers, storage, virtualization, and cloud technologies; Proficiency in network and system administration, including experience with routers, switches, firewalls, and load balancers; Strong understanding of virtualization technologies (e.g., VMware, Hyper-V) and cloud computing platforms (e.g., AWS, Azure, Google Cloud); Familiarity with IT service management frameworks (e.g., ITIL) and project management methodologies (e.g., Agile, Scrum); Excellent leadership and team management skills, with the ability to inspire and motivate team members; Strong analytical and problem-solving abilities, with a keen attention to detail; Effective communication and interpersonal skills, with the ability to collaborate with stakeholders at all levels of the organization; Demonstrated ability to manage multiple projects and priorities in a fast-paced environment

Nice to have

Master's degree or relevant certifications (e.g., Cisco, Microsoft); Veeam; SQL; Office 365; VMware