Head of Learning & Development

Our client is a rapidly expanding care services organisation supporting individuals across Wales. Having grown rapidly to 750+ employees, with ambitious plans for continued service expansion, they are dedicated to delivering high-quality, person-centred care. At the heart of their vision is a commitment to 'growing our own' leaders, investing heavily in their workforce, and building a sustainable talent pipeline for future growth. Reporting directly to the Director of People, the Head of Learning and Development will lead the organisation’s overall people development strategy. Moving away from traditional operational training delivery, this strategic role focuses on long-term workforce development, career pathway planning, and leadership capability to support ongoing expansion.

Responsibilities

Developing and embedding a forward-looking L&D strategy aligned with business expansion; building clear career pathways and leadership development programs; Nurturing internal talent, introducing competency frameworks, and collaborating with resourcing teams to identify skill gaps and align future recruitment with internal development programs; Ensuring all L&D frameworks meet Social Care Wales and regulatory standards, while maintaining oversight of mandatory training quality assurance; Leading and developing the internal L&D team, managing relationships with external awarding bodies, and overseeing the L&D budget; Introducing modern, blended learning tools (e.g., digital platforms, coaching, peer learning) and evaluating their impact using data-driven insights.

Requirements

Minimum 2 years’ experience at a senior/strategic level within Learning & Development, Talent Development, or Organisational Development (proven track record of designing programs beyond pure training delivery); Proven background in supporting organisations through periods of significant growth, implementing workforce development frameworks, and building succession pipelines; Understanding of Social Care Wales requirements (or regulatory equivalent), qualification frameworks, and adult learning principles; Strong leadership, project management, and executive stakeholder engagement skills; Ability to analyse performance data and upskill a diverse workforce based on evolving operational needs; Strategic yet practical thinker, strong influencer, and passionate about values-based leadership and developing people.

Nice to have

Social care or healthcare sector experience (or transferable experience from another fast-paced, multi-site, highly regulated environment)

Benefits

Competitive benefits package