Head of MyG Core Workflows

Geotab is seeking a Head of MyG Core Workflows who will own the MyGeotab workflows customers depend on, ensuring their usability, reliability, and evolution while enabling other product domains to build on shared capabilities. The scope spans driver messaging; notifications (types, templates, recipients, and delivery channels, including reliability and latency); exception rules, stock rules, and how exceptions appear across reports and the map; system settings; the group hierarchy and its UI; and investigations that reconstruct what happened in context.

Responsibilities

Define, maintain, and evolve the technical standards, architectural patterns, and shared components for the domain's workflows; Own the reliability, scalability, and performance of messaging, notification, rules UI, and exception services; Lead the identification and resolution of technical debt, security vulnerabilities, and compliance requirements in the domain; Publish and maintain the capability contract for rules, notifications, and groups; Modernize legacy MyGeotab workflow pages to the Zenith/React stack, using AI-assisted conversion where practical; Treat product domain teams as internal customers of rules, notifications, and groups; Own product discovery and the domain roadmap with the domain's product manager and designers; Define and measure customer and product metrics as primary success indicators; Establish feedback loops with peer Heads of Domain; Provide technical consultation and guidance to product domain teams; Manage external and internal delivery dependencies; Provide career development support and conduct regular 1:1s and performance conversations; Oversee the hiring, onboarding, development, and performance management of a cross-functional team of product managers, designers, and product engineers; Manage team capacity and resource allocation across roadmap initiatives, customer commitments, and support obligations; Translate board-level strategic direction into a coherent domain roadmap and execution plan; Own the domain investment portfolio within approved parameters; Lead annual planning processes including headcount, budget, and OKR input; Track and report on domain health, customer outcomes, and team delivery through defined KPIs; Make investment cases to the board for resourcing, headcount, and capability investment; Collaborate with product domain leads to align core workflow capabilities with product roadmaps

Requirements

Bachelor's degree in Computer Science, Engineering, or a related technical field (equivalent combination of education and work experience may be substituted); 5+ years of relevant industry experience; 5+ years of experience in SaaS or web product engineering or product management, ideally on configuration-heavy, multi-tenant products; 3+ years in technical leadership roles; 3+ years of leadership experience; 1+ years leading a cross-functional team of product managers, designers, and engineers; Deep technical and product expertise in configuration-heavy, multi-tenant B2B SaaS workflows; experience with event, alerting, and multi-channel notification systems (delivery, templating, rate limiting); Demonstrated ability to lead through influence in a matrixed or shared-services organizational model; Strong product sense and UX judgment; Strong systems thinking; Proficient in defining and tracking SLOs, customer-facing product metrics, and reliability indicators; Ability to shape and evangelize a vision for core workflows across consuming domains; Excellent stakeholder management and communication skills; Experience operating in evolving organizational structures with ambiguity and shifting priorities; Familiarity with modern engineering practices: CI/CD, DevSecOps, cloud-native architecture, observability, and agile delivery; AI Nativity: Ability to redesign the domain's workflows around AI to compress effort; Change Readiness: Lead change through a larger domain; manage resistance and sustain momentum

Nice to have

Knowledge of telematics or fleet management is an asset

Benefits

Flex working arrangements; Home office reimbursement program; Baby bonus & parental leave top up program; Online learning and networking opportunities; Electric vehicle purchase incentive program; Competitive medical and dental benefits; Retirement savings program (offered to full-time permanent employees only)