Head of Network Ops

As the Head of Network Ops, you are accountable for the execution of HIVED's first and middle-mile network. You are responsible for the overarching performance of our Network Operations team, managing a 24/7 operation across multiple shifts. Your role is to ensure that we are hitting the right balance of high quality in our collections network against Cost Per Collected parcel, ensuring that our managers and associates have the leadership, resources, and processes needed to run a world-class network. You take point on developing the function to be scaleable and automated across multiple geographies.

Responsibilities

Overseeing the key deliverables of the Network ops team, challenging outputs where appropriate to ensure processes are being followed; Represent the NOps team to key internal and external stakeholders; Create a high performing team with clear accountabilities and development plans; Act as key point of escalation for all Network Ops related issues; Define operating rhythms, frameworks, and cadences for the Network Ops function; Support the Netowrk Director with budgeting and adherence to plan exercises; Define and own the vision and strategy for the Network Ops team; Ensure the strategic priorities of the exec board and ops leadership team are being adhered to within Network Ops; Develop the long-term strategy and roadmap for the Network Ops function to meet the demands of the business as HIVED scales; Work with functional leaders (eg in Run Time Ops) to develop best practices and ways of working; Provide input into the Planning team around network design and key decision making areas; Work with other senior leaders in the business (i.e. CCO, SVP Central Ops) to ensure that teams are collaborating in the correct manner and that the appropriate demands of each function are being met; Balance competing needs of our haulage and parcel businesses to ensure the needs of both are met; Maintain a strong culture of compliance and safety for our collections on the road in collaboration with the Transport team

Requirements

7+ years in operations management across logistics, last-mile, or eCommerce; Strong people manager with experience in managing and supporting large and decentralised teams; Experience running both build and execution environments; Proven track record of building SOPs and managing KPIs through a team; Data-driven, structured problem-solver with a continuous improvement mindset

Nice to have

Line haul transportation experience; Experience within a logistics setting

Benefits

Dynamic working environment with a diverse and driven team; Huge opportunity for learning in a high growth environment, with progression opportunities based on success in the role; 25 days of holiday allowance plus public holidays; 1 Birthday Day Off + 2 Tenure-Based Additional Days Off; Subsidised Private Medical Insurance including dental, vision & mental health therapy; Bi-annual performance reviews and tailored development plans; Annual compensation review; Team lunch provided once a week; Quarterly team socials and annual sports day (HIVED Olympics); Enhanced maternity/paternity/adoption policy as day 1 right; MacBook Air or Windows Laptop (depending on your preference); Cycle to work scheme