Head of Product Marketing

Treatwell operates across 14 European markets, connecting consumers with over 90,000 salon partners through a marketplace, a SaaS suite, and a growing Payments offering. This role exists to move the needle on growth and you’ll do it in the “player-coach role”. You'll own the full product marketing remit across all three domains, turning deep customer insight into sharp positioning, high-impact launches, and messaging that converts. You'll be the connection between Product and Marketing and the person who makes sure our internal Sales team is fully equipped and energised to take our products to market. You'll also be the standard-bearer for PMM craft at Treatwell: coaching your team, raising the bar, and building a function that the rest of the business looks to for insight and direction. This is a senior role with real scope, shaping how a category-defining European platform tells its story, across markets, products, and audiences.

Responsibilities

Driving growth - using product marketing as a lever to accelerate acquisition, activation, and retention across Payments, Marketplace, and SaaS; Owning product marketing end-to-end from positioning, pricing and messaging through to coordination of in-market execution across 14 markets; Evangelising our products internally, building deep advocacy across the business and fully leveraging the Sales team as a core part of every GTM plan; Getting close to customers, joining sales calls, visiting salons, running interviews, and synthesising feedback into actionable insight; Diving deep into data to understand the market, customer needs, and competitive landscape; Partnering with Product to ensure what we build has a clear customer proposition and the product-led go to market strategy built in; Collaborating closely with Marketing - creating alignment across teams and functions with an entrepreneurial mindset; Managing and developing a small team of PMMs - raising the bar on craft, coaching individuals, and creating a culture of high performance and continuous development

Requirements

An experienced executor, confident leading from the front and defining best practice; A track record of using product marketing to directly drive growth, able to point to metrics; Experience in a two-sided marketplace, SaaS, or payments product; Comfortable sitting within a Product function while remaining an integral partner to Marketing and Commercial, able to bridge both worlds; Prefer being in the field over writing decks, with experience doing customer interviews, shadowing sales calls, and visiting partner locations; Experienced working closely with Sales teams, building enablement, running GTM alignment, and treating them as a key channel; Strong people leader who takes coaching and craft development seriously; Comfortable working across B2B and B2C contexts simultaneously; Experienced working across multiple markets and adapting messaging for local context; Fluent in English

Nice to have

Additional European languages; Experience in more than one of: two-sided marketplace, SaaS, or payments

Benefits

28 working days holiday, plus local bank holidays; Monthly £/€40 Treatwell vouchers; Mental health support through partnership with Open-Up; Market-specific benefits discussed in interview process