Head of Solution Consulting, Big Tech/AI

Reporting to the Head of Solution Consulting, the Head of AI + Tech Solution Consulting is responsible for all new and existing business in our AI & Tech vertical - managing a team of Solution Consultants who serve as the primary technical point-of-contact throughout the sales cycle and product implementation process. This Pod leader will be the subject matter expert for all Socure products and will be responsible for understanding all tech accounts, existing clients, and ensuring successful growth of the people and clients under their remit. A successful leader will work collaboratively with various departments across the organization to support the sales process and successful adoption and integration of those solutions. This individual will also be responsible for coordinating resources across several functional areas. In addition, they will work with other senior employees across the organization in ensuring our products are at the forefront of the industry serving as the focal point for all product enhancements and feature requests.

Responsibilities

Managing a team of Solution Consultants who serve as the primary technical point-of-contact throughout the sales cycle and product implementation process; Subject matter expert for all Socure products; Understanding all tech accounts, existing clients, and ensuring successful growth of the people and clients under their remit; Working collaboratively with various departments across the organization to support the sales process and successful adoption and integration of solutions; Coordinating resources across several functional areas; Working with senior employees to ensure products are at the forefront of the industry; Managing the vision and strategy for the Solution Consulting function for tech Pod; Supervising a team of highly skilled Solution Consultants to improve team performance; Conducting effective After Action Reviews to instill effective team learning habits; Defining and overseeing consistent adoption of instrumentation and standards across the Solution Consulting team; Partnering with Product, Engineering, Sales, and executive leadership to devise short and long term strategies; Structuring the tech Pod team to support Socure’s sales and product goals; Communicating effectively up, down, and laterally to ensure alignment of work; Providing purpose, motivation, and direction to members of the Solution Consulting team; Partnering with Socure Leadership to recruit and retain top-tier talent; Assisting the team in supporting Socure’s largest, most strategic accounts; Owning both the long-term technical strategy and the day-to-day operations; Designing, implementing and maintaining Solution Consulting playbooks to streamline operations and measure performance; Solving business problems by turning raw data into actionable insights; Proactively mitigating risk by identifying and controlling internal and external risk factors

Requirements

Bachelor’s degree in Business, Risk Management, Information Technology, or a related field; 10+ years of experience in consulting, solution design, or product management within similar field; Deep understanding of the challenges, regulations, and business models within the tech market; Familiarity with risk management solutions, compliance frameworks, and data analytics tools used within the specific industry; Proven track record of building and leading teams to obtain outlined KPIs for solution consulting/engineering selling into AI & Tech markets; Strong client-facing and communication skills with the ability to simplify complex solutions for both technical and non-technical stakeholders; Ability to lead workshops, presentations, and client consultations; Strong problem-solving skills with an innovative approach to solution design; Excellent consultative selling and client relationship management skills; Strong technical acumen and the ability to communicate effectively with both product and technical teams; Proven ability to influence cross-functional teams and manage complex customer engagements

Nice to have

MBA or certifications in domain market