Head of Technical Operations

At Mitie, our people are our greatest strength, and we're committed to creating a place to work where you can thrive and perform at your best every day. We're looking for a Head of Technical Operations to play a pivotal role in supporting the success of our logistics client by driving outstanding Hard Services delivery across multiple sites. This is a regional role, covering sites across Swansea, Swindon, and Luton. The role offers a Monday to Friday working pattern, 40 hours per week, a company car, and a competitive salary depending on experience.

Responsibilities

Act as the head of frontline operations, leading directly employed engineering teams and subcontractors to deliver a high-quality Hard Services provision across the region; Ensure exceptional customer satisfaction while consistently meeting Service Level Agreements (SLAs) and Key Performance Indicators (KPIs); Serve as the key client contact for Hard Services, building strong, collaborative relationships through effective communication and a commitment to high-quality service delivery; Drive continuous improvement by identifying innovative industry opportunities and supporting the ongoing development of the Mitie-client offering; Ensure full compliance with Quality, Health, Safety, and Environmental (QHSE) standards across all locations; Act as the primary client point of contact, providing updates, resolving issues, managing escalations, and supporting meetings, reporting, and action plans with stakeholders and senior leadership; Lead, mentor, and manage a team of engineers and technicians, ensuring high performance, safety compliance, training development, and maintenance of training matrices, including supporting the Engineering Apprentice/Development programme and overseeing recruitment; Coordinate with scheduling and planning teams to manage workforce allocation, resource constraints, annual leave, and ensure service delivery aligns with operational plans; Own the P&L, delivering revenue, margin, and cash targets; Ensure compliance with Health & Safety, Quality, Environmental and industry regulations; Protect company reputation through strong governance and incident management; Monitor regulatory changes impacting operations and commercial viability; Manage asset lifecycle, utilising data to provide insights and generate client proposals

Requirements

Technically qualified background with evidence of CPD; Industry recognised Health and Safety qualification; Driving licence; Proven experience working within highly regulated environments in an engineering leadership role; Strong knowledge of engineering standards, statutory compliance, safety regulations, and technical risk management; Experience managing multi-disciplinary teams with the ability to inspire and motivate, delivering complex technical projects, and engaging with stakeholders at all levels; Strong analytical, problem-solving, and organisational skills with the ability to manage competing priorities under pressure; Demonstrable understanding and experience of CAFM systems, SLA and KPI models; Excellent verbal and written communication skills, with the ability to effectively communicate technical information to both technical and non-technical stakeholders; Strong presentation and negotiation skills; Must be able to complete a Basic Disclosure and Barring Service check

Nice to have

Chartered status

Benefits

Bonus Scheme; Pension; Life Assurance; Private Healthcare; Cycle to Work Scheme; Employee Shares Schemes; Salary Finance Options; Holiday; Virtual GP for you and members of your household; Financial wellbeing assistance through Salary Finance scheme; Access to flexible lifestyle benefits platform Choices; Option to purchase up to five extra days' holiday each year; Critical illness insurance; Dental treatment; Technology products at an affordable cost; High street discounts through MiDeals platform; Life cover of up to four times your salary; Enhanced pension contributions; Save-as-you-earn scheme; Mitie Matching Share Plan; Mitie Stars recognition with cash prizes; Training and development avenues