Head of Workplace

The Head of Workplace owns our real estate and workplace strategy across San Francisco, Toronto, Waterloo, New York, and London. You'll run the basics well (safe, clean, cost-conscious spaces) and make sure people feel connected to each other and to our community of retailers and brands. You'll lead the Workplace and Security team and partner closely with Finance, People, IT, and Security. This role reports to the Chief People Officer and is office-aligned in San Francisco.

Responsibilities

Own portfolio strategy, including capacity planning, site selection, lease negotiations, renewals, and capital needs, based on headcount plans and utilization data; Build business cases and investment recommendations that balance employee experience, cost, and flexibility; Contribute to our hybrid work policies using internal data and external trends; Bring Faire's mission into our spaces, for example by showcasing the brands we work with, hosting retailers, or building rituals that keep employees close to our customers; Design & build in-office programs people actually want to show up for, and use employee feedback to keep improving it; Own daily facilities and workplace operations across all offices, including food service, maintenance, and cleaning; Set service standards and KPIs with our vendors and hold them to those standards; Own workplace safety, emergency preparedness, and business continuity, partnering with IT, Security, and Legal; Own operating and capital budgets and partner with Finance on forecasting; Set design standards for new offices, renovations, and major investments; Lead projects from design through occupancy, keeping budget and schedule on track, and approvals documented; Hire, coach, and grow the right team members with clear ownership and escalation paths; Agree on a decision process with leadership for design, scope, and budget, so competing opinions get resolved and not relitigated; Lead the Workplace and Security team and partner closely with Finance, People, IT, and Security

Requirements

7+ years of workplace experience in a high-growth company, including multi-office portfolios and office expansion; Hands-on experience with leases, vendors, and facilities, plus experience delivering projects on time and on budget; Comfort with data and budgets, and a good working relationship with Finance; Experience building teams that run with real autonomy; Credibility with senior leaders and the ability to make a clear recommendation and get a decision, even when the answer is unclear; Real interest in small business and entrepreneurship, and curiosity about how a workplace can reinforce a company's mission

Benefits

Equity; Flexible paid time off; Company-wide recharge days; Paid parental leave up to 16 weeks; Comprehensive health coverage, with options varying by location; Fertility and family-building benefits through Carrot, including a lifetime reimbursement allowance; Mental health support and coaching through Modern Health; Stipends to support professional development, wellness, and work from home needs; Employer-sponsored retirement plan, dependent on country of employment