Health and Wellness Case Manager- 2025880

World Relief seeks a Health and Wellness Case Manager to support vulnerable immigrants in building pathways to physical, emotional, and social well-being. This position provides Intensive Case Management (ICM) for individuals and families, alongside wellness-focused group programming that promotes health education and community integration. Working in a dual-capacity role, the Case Manager guides clients through complex healthcare systems, crafts tailored goal plans for long-term stability and collaborates with health providers and community partners to deliver trauma-informed, fully compliant care. This is a hybrid role: 4 days in office, 1 work from home.

Responsibilities

Oversee all incoming Preferred Communities (PC) referrals, conducting comprehensive intake assessments and client enrollments; Provide direct Intensive Case Management (ICM) to develop and implement targeted, individualized goal plans; Maintain regular, proactive communication with clients throughout their service term; Guide clients through healthcare, social service, and community systems; Maintain precise, timely documentation and detailed case notes; Work closely with the Programs Manager and program staff to streamline client service delivery; Partner with the Volunteer Coordinator to engage, train, and leverage volunteers or community groups; Deliver holistic, wrap-around care by connecting clients to community services and advocacy networks; Assure all compliance measures are strictly maintained; Ensure data collection and outcome tracking are conducted in a timely, accurate, and effective manner; Actively participate in department meetings, staff development, trainings, community activities, and organizational events; Submit requested data through monthly, semi-annual, and annual reports; Maintain accurate and organized files and records of services provided; Ensure continuity of services and reporting during staff transitions; Adhere to all World Relief policies; Travel to and between High Point and Winston Salem office locations is required; Perform other tasks and projects as assigned

Requirements

Mature and personal Christian faith; Committed to the mission, vision, and values of World Relief; Desire to serve and empower the Church to impact vulnerable communities; Able to affirm World Relief's Core Beliefs and Statement of Faith and acknowledge World Relief's Christian Identity and National Evangelicals For the Health of The Nation document; Valid driver's license, access to reliable vehicle and ability to pass MVR standards; Experience in case management, health education, or related fields required; Highly organized, with the ability to manage multiple cases simultaneously and prioritize tasks effectively; Strong understanding of the challenges faced by refugees and immigrants, including trauma-informed care and cultural sensitivity; Excellent verbal and written communication skills; Strong interpersonal skills, including empathy, active listening, and conflict resolution; Fluency in English required

Nice to have

Degree in Social Work, Public Health, or similar field; Cross-cultural experience; Bilingual in Arabic, Swahili, Spanish, French, Kareni, Burmese, Pashto, or Dari; Experience with refugee or vulnerable populations

Benefits

Competitive benefits package; Employee discount program for full-time employees