Health Club Front Desk

The Health Club Front Desk is the first point of contact for members and guests at the The Club & Spa at Flamingo Resort & Spa. This role is responsible for providing excellent customer service, handling inquiries, managing memberships inquires, and ensuring a welcoming environment.

Responsibilities

Greet members and guests warmly as they enter the health club; Answer phone calls and respond to emails promptly and professionally; Provide information about club services, membership options, and upcoming events; Address member and guest inquiries, concerns, and complaints, ensuring a positive resolution; Assist with new member sign-ups, renewals, and cancellations; Verify member access and ensure only authorized individuals use the facilities; Manage front desk operations, including opening and closing procedures; Maintain a clean, organized, and presentable front desk area; Schedule appointments for personal training sessions, classes, and other services; Monitor and enforce health club rules and policies; Coordinate with other departments to ensure seamless service delivery; Assist in setting up and breaking down for events and classes; Perform light cleaning duties to maintain the club's appearance, and continuously completing laundry duties

Requirements

Must be able to perform morning opening responsibilities (4am shift); High school diploma or equivalent; Previous customer service experience; Excellent communication and interpersonal skills; Strong organizational and multitasking abilities; Proficiency in using computer systems and office software; Ability to handle cash and financial transactions accurately; Friendly, approachable, and professional demeanor; Ability to work flexible hours, including evenings, weekends, and holidays; Physical ability to stand for extended periods and perform light lifting

Nice to have

Some college preferred; Preferably in a health club or hospitality setting