Help Desk Analyst

Responsibilities

Maintain a thorough working knowledge of the day-to-day operating environment, available tools, and applications; Maintain a working knowledge of Help Desk and IT Operations procedures; Log all incoming problems and requests and actions taken to resolve them; Provide first response help desk support to all customers and users; Provide assistance in the areas of site support, and project specific assignments; Attempt to troubleshoot and resolve problems and satisfy requests; Provide support for AOC business applications; Provide follow-up status to end-users in accordance with specified support policies and procedures; Ensure closed problems are adequately documented

Requirements

Microsoft Windows 10; Knowledge of Microsoft Windows Server, Active Directory, and Office 365; Experience using Microsoft Excel, Word and Visio; Must have good clear communication skills

Benefits

Training on AOC mainframe systems will be provided