Hospitality Attendant

This position will be responsible for the preparation, sale and exceptional service of food and beverage (both alcoholic and non-alcoholic drinks) and other retail products available to customers at the Teletheatre.

Responsibilities

Provide prompt, friendly and courteous service to customers at all times; Provide full service to customers with all food, beverage and retail purchases; Assemble, portion, heat, cook and bake food items as per established specifications; Prepare, dispense and serve alcoholic beverages which include but are not limited to beer, wine, spirits as per established recipes and standards, and Smart Serve guidelines; Prepare and serve hot and cold non-alcoholic beverages as per established specifications; Accurately process all customer retail purchases and payouts through OLG lottery terminal and point of sale systems as required; Address all customer product and service needs, requests and concerns promptly; Pick up, count and verify floats on a daily basis; Collect and remit daily cash receipts along with supporting paper work; Clean and sanitize work prep, service areas and all food service equipment; Complete and submit all required opening/closing inventory counts & documentation including but not limited to food and beverage products, race programs, lottery tickets; Perform daily inventory of retail products as required by manager; Assist in monitoring product inventories and reporting deficiencies; Consistently maintain and replenish supplies in service areas; Report supply or equipment deficiencies to the MOD; Assist in merchandising of product and/or services; Train and assist new personnel in established procedures and safe use of equipment; Direct all customer complaints beyond scope of position to the Manager on Duty (MOD); Ensure adherence to all applicable government regulations including but not limited to the Ontario Lottery and Gaming, the Alcohol and Gaming Commission of Ontario, Ontario Racing Commission, Canadian Pari-Mutuel Agency and the policies defined by Woodbine Entertainment Group

Requirements

Minimum two (2) years of related experience in retail or hospitality or other related service industries; Smart Serve Certified; Food Handlers Certificate; Knowledge of food preparation and service techniques, and beverage service practices; Knowledge of Safe Food Handling practices and sanitation guidelines; Sound knowledge of point of sales systems; Demonstrated high quality service skills; Ability to multitask and work under various business levels; Ability to communicate effectively in English (oral and written); Strong communication skills required to interact effectively with customers and colleagues; Proven ability to be friendly, professional and courteous with customers at all times; Strong tendering knowledge and processing procedures (counting and balancing) e.g. cash, debit and credit cards; Ability to count and perform physical inventories of products and retail assets; Proven accuracy in performing mathematical calculations

Nice to have

Secondary School Diploma