Hospitality Supervisor

Location: 1 Threadneedle Street, City of London

Salary: £35,000-£37,000, depending on experience.

Benefits

Are you personable, attentive, and capable of providing exceptional service whilst maintaining a positive approach? Do you want to contribute to the overall customer experience within beautiful client spaces? If so, we would love to welcome all Hospitality Supervisors to the heart of hospitality excellence! At BaxterStorey we take immense pride in delivering exceptional guest experiences and creating unforgettable moments. As a renowned pioneer in the hospitality industry, we are excited to open our doors to individuals who share our passion for providing genuine hospitality and impeccable service.

As a member of the BaxterStorey family, you will have access to a supportive and inclusive work environment that encourages growth and celebrates diversity. Investing in your development and provide ongoing training to ensure that you have the skills and knowledge to thrive in your role whilst being dedicated to ensuring your work-life balance thus enabling you to pursue your passion for hospitality while also taking care of yourself.

Every interaction is an opportunity to create a lasting impression, and we’re looking for a Hospitality Supervisor who strives to exceed expectations at every turn.

Responsibilities

Manage and maintain two Executive Floors, ensuring all areas are presented to the highest standards at all times. Identify, report, and follow up on maintenance, housekeeping, facilities, and service-related issues with the appropriate departments to ensure timely resolution.; Act as the primary host for Executive Directors' visitors, providing a professional and welcoming experience, coordinating hospitality requirements, and ensuring guests receive exceptional levels of service throughout their visit.; Manage meeting room bookings and hospitality requests using Microsoft Outlook, ensuring rooms are allocated appropriately, schedules are maintained accurately, and any changes are communicated effectively to relevant stakeholders.; Deliver and supervise fine dining hospitality services for Executive Directors, VIP guests, and corporate visitors, ensuring the highest standards of presentation, etiquette, and service are maintained at all times.; Play an integral role in the successful delivery of events across the site; To monitor daily, the standards achieved in your department and report to your line managers any areas of concerns.; To liaise with key people in all necessary areas (kitchen, events, Cafe, etc…) of the business to ensure the provision of food and service is consistent and in line with menu/standards pre-agreed.; To ensure in house accounting policies are adhered to and monitor food and beverage control, including performing stock take.

Requirements

Previous experience in hospitality, catering, events, or food & beverage supervision.; Strong fine dining and silver service experience, with a thorough understanding of hospitality etiquette and VIP guest service.; Experience supporting senior executives, board members, and high-profile visitors.; Strong working knowledge of Microsoft Outlook, including meeting room scheduling and calendar management.; Excellent communication, organisational, and customer service skills.; Ability to work under pressure while maintaining exceptional service standards.

Benefits

28 Days holiday inclusive of bank holidays.; Birthday additional holiday.; 3 days volunteering days.; 3 days grandparent leave.; 24 week’s enhanced maternity leave.; Secondary career leave.; Wedding/commitment day leave.; Free meals on shift.; Bespoke development training.; Pension and life insurance.; Discounts available from Perkbox app, from high street shops to holidays & cinema.; Wellbeing hub.; Access to employee assistance programme.; Cycle to work scheme.