Hotel Guest Service Rep, Part-time

As the first impression of the St. James Hotel, we are seeking Guest Service Representatives to be an integral member of the team that creates distinctively different and authentic experiences for our guests. You will warmly and enthusiastically greet arriving guests and assist them with check in/out to ensure they are comfortable and feel welcome while also providing information. You will promote hotel services and amenities to the guests, answer guest calls, make reservations, process the days room receipts, credit cards and process and complete the setup for the next day’s business.

Responsibilities

Greet arriving guests warmly and assist them with check-in/check-out; Provide information and promote hotel services and amenities to guests; Answer guest calls, make reservations, process the day's room receipts and credit cards, and complete setup for the next day's business; Anticipate and respond to guest needs and questions in a friendly and positive manner; Drive sales and maximize revenue by up-selling rooms and amenities; Maintain knowledge of hotel property, local attractions, and hotel outlets and service hours; Monitor room availability, follow restrictions, and all booking policies and procedures; Work as a team player in meeting guest needs and contribute to other departments when necessary; Follow proper selling techniques to maximize room revenues; Be knowledgeable of hotel emergency procedures; Verify room cards and balance room folios; Process the hotel's day closing activities and processes, and the daily report; Provide security walk-throughs and lock/unlock outside doors; Process gift cards and mail to guests; Compile records and reports

Requirements

One-year Hospitality certificate from college or technical school and three to six months related experience/training, or equivalent hospitality or customer service experience; A minimum of 1-2 years of hotel front desk experience; Experience with a Property Management System; Ability to work a flexible schedule including mid-day and evening shifts, including holidays and weekends; Ability to add, subtract, multiply and divide; Basic Microsoft Office Suite experience; Strong verbal and interpersonal skills; Ability to work well both independently and as part of a team; Strong attention to detail; Commitment to exceptional guest service; Ability to maintain a positive, friendly and professional demeanor when handling all situations; Comfortable working in a fast-paced environment and possess strong multi-tasking abilities; Ability to work with little direct supervision

Nice to have

Bi-lingual or multi-lingual

Benefits

401(k) match; employee discounts; free EAP services; financial planning assistance; well-being coaching