Hotel Manager

Find where you belong! Are you looking for a career with excellent opportunities for internal development and career progression? Are you passionate about putting customers at the heart of everything you do and leading a team to deliver an outstanding customer experience at all times? As a Hotel Manager at Travelodge Bristol Severn View M48, on a Full Time basis, you would be responsible for leading, coaching and motivating the hotel teams.

Responsibilities

Leading, coaching and motivating the hotel teams; Working with team members to create personal development plans for their career growth; Recruiting motivated team members and making sure they have a warm and welcoming induction; Ensuring food is prepared and presented to brand standard (if working in a Bar Cafe hotel); Maximising food and beverage sales by cross and upselling (if working in a Bar Cafe hotel); Reviewing customer feedback to produce targeted action plans for improvement as required; Making sure rooms and public areas are cleaned using company best practice; Reporting and overseeing any repairs or maintenance needed; Rota management, banking and health & safety; Driving awareness and engagement for our Team Members to earn more through our incentive schemes

Requirements

Passionate about putting customers at the heart of everything you do; Leading a team to deliver an outstanding customer experience; Previously led a team in a service led customer facing industry; Friendly, engaging and welcoming by nature; Thrive in a fast paced and evolving environment; Straightforward communication style; Results focused and enjoy working towards KPIs and scorecard targets

Nice to have

Food & beverage experience

Benefits

Annual bonus up to 13% by achieving KPI targets; Flexible and part time working hours; 50% discount on rooms plus food and soft drinks; Discounts for friends and family with thousands of rooms at £19.99; £50 voucher on each work anniversary; 28 days annual leave (inclusive of bank holidays) plus additional holiday with each year of service (capped after 5 years); High street retailer and mobile phone discounts; Pension scheme totalling 8% (employer contribution 3%)