Hotel Receptionist

Minor Hotels is one of Australasia’s largest accommodation providers, managing over 70 properties in the region and a global portfolio of 640 properties across more than 66 countries. Our brands, Anantara, Avani, Oaks, NH Hotels, NH Collection, nhow, and Tivoli, span six continents, including Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe, and South America. Joining Minor means partnering with a diverse, expanding global organisation offering boundless opportunities to thrive and succeed.
Our people are the heart of our success, and we are committed to investing in your skills to support your career growth and advancement. You’ll feel valued as part of a tight-knit team, united in delivering exceptional guest experiences and thriving in a company dedicated to fostering an outstanding workplace culture.

Responsibilities

Avani Queenstown Shores Resort are looking for a Hotel Receptionist to join the team on a full-time basis.; Key Responsibilities Include:; Provide a warm and friendly reception to guests upon arrival, ensuring a smooth and efficient check-in process while addressing any immediate inquiries or needs.; Maintain clear and courteous communication with guests, colleagues, and stakeholders across various channels, including in-person, phone, and email, to provide exceptional service.; Oversee the accurate processing of guest reservations, updates, and special requests, utilising property management systems to ensure seamless scheduling and availability.; Act as a primary point of contact for guests throughout their stay, offering prompt assistance, resolving issues, and providing personalised recommendations to enhance their experience.; Expected minimum hours: 30 hours per week; Location: 327/343 Frankton Road, Queenstown 9300, New Zealand; Hourly range: $24.50 - $26.50NZD per hour. (excluding contributions to KiwiSaver). Payment of wages will be processed on a fortnightly basis by direct credit to your nominated bank account.; Annual salary approximate: $38,220 - $41,340 (excluding contributions to KiwiSaver).; Approved sponsor: Minor Hotels Australasia Limited (previously Oaks Hotels & Resorts Limited); Schedule 1 - Specific Terms and Conditions; Job Title: Hotel Receptionist; Job Level: Team Member; Employment Status: Full Time - Permanent; Commencement Date: To be confirmed; Reporting to: Front Office Manager; Period of Notice: Four weeks

Requirements

Successful candidates will have:; 0-6 months experience in a similar role delivering high-quality service within a hotel or resort environment.; Demonstrated background in delivering high-quality service within a hotel, hospitality, or customer-facing environment.; Consistently delivers an exceptional standard of service, exhibiting a proactive and positive approach to addressing guest needs and exceeding expectations.; Passionate about creating positive guest experiences, with a focus on attentive service and resolving issues efficiently.; Maintains a polished and professional presentation, reflecting the values and standards of the organisation.