House Manager

The House Manager is responsible for leading smooth Front of House operation during events at the Pensacola Bay Center by performing the duties listed below.

Responsibilities

Oversees front-of-house operations including ingress and egress, lobby flow, crowd management, and guest experience throughout events; Supervise ticketing operations, resolve entry discrepancies, handle scanning issues, and coordinate with box office staff to ensure smooth admission processes; Respond to guest concerns, ADA accommodations, and escalated service issues in real time to maintain a safe and positive event environment; Collaborate with Event Operations, Security, and Production teams to execute event plans, enforce venue policies, and ensure compliance with safety regulations; Completes various records and reports; Performs other related duties as assigned by venue management; Carries out supervisory responsibilities in accordance with all Legends Global policies and applicable laws; Supervision of front of house staff; Planning, assigning, and directing work; Addressing complaints and resolving problems

Requirements

Excellent organizational skills required; Good written, verbal, and interpersonal skills required; Ability to interact with all levels of staff including management; Professional presentation, appearance, and work ethic; Ability to operate a computer terminal and printer; Dependable team player; Enthusiastic self-starter; Ability to learn new skills; Subject to credit and background screening; High school diploma or GED required; 1 to 2 years related experience and/or training or equivalent combination of education and experience; Previous management experience in a similar venue; Experience and understanding of the principles, and procedures related to the coordination of front of house staff and services in a public assembly environment; Work independently and able to exercise judgment and initiative; Excellent communication, listening, problem solving, and organizational skills; Able to understand, speak, read, and write English; Able to interact with guests, vendors, and staff in a friendly, courteous, and polite manner; Able to operate two-way radio equipment; Performs all necessary supervisory functions to effectively and efficiently manage the personnel assigned; Ability to walk and/or stand for long periods of time; climb stairs; stoop; bend; and maneuver throughout the exterior and interior of the venue; Ability to lift and/or move up to 50 pounds or occasionally more with assistance; Ability to work extended and/or irregular hours including nights, weekends, and holidays

Nice to have

Associate's degree preferred