Housekeeping Coordinator

Located on the unspoilt south-eastern coast of Mauritius, Constance Le Chaland offers a unique workplace in a preserved natural environment. The hotel features contemporary architecture, light-filled spaces and amazing ocean views that naturally inspire calm and serenity. Surrounded by white sandy beaches and a peaceful coastal atmosphere, it provides teams with an environment that encourages collaboration, learning and pride in delivering a refined hospitality experience.

Qualification

• Middle or Secondary Education + Additional training or certificates in the relevant field is a plus

Responsibilities

Manage reports and keys all related to Housekeeping Department.; Handle all procedures related to Housekeeping Departments.; Coordinate with other departments regarding guest requests and outside company and supplier for the requisition.; Control of guest supplies, guest stationery and expenses for Housekeeping office.; To coordinate with all departments concerned in anyway to maintain and provide the high standard of service.; To answer guest’s call, fill up the forms, control of Lost & Found records and the other administrating.; To ensure the smooth operation of room available for the guest.; To keep daily reports correctly, requisition book, time sheet, staff absent and monthly reports.; To organize correctly file, memos and forms.; Controls computer on returning rooms as quickly as possible.; Works in close cooperation with all supervisor internal departments.; Keeps all records of Housekeeping department.; Does typing and paperwork for the Executive Housekeeper and his assistant.; Maintain ample stock of all guest supplies, guest stationery and all stationery used in the office.; Prepare end of the month reports.; Answers the telephone and tales down all guest calls.; Keep records on attendance of Housekeeping staff.; Ensure the cleanliness of Housekeeping office, store and office’s equipment.; Control all keys in Housekeeping department.; Control and maintain Lost & Found store and ensure that all items in the records still kept in the store.; Keep record for all incoming and outgoing memos.; Any other duties assigned by the Housekeeping Manager.; Prepare the Housekeeping requisition storeroom.; Maintain all hotel records and forms.; Has knowledge of computer and knows how to use.; Has knowledge of files keeping and knows how to handle.; Has to know product knowledge of the hotel.; Ensure a smooth operation to prevent and avoid any complains.; Must be always in good communication with other departments.; Screen all complaints and handle quickly by call Assistant Manager or Supervisor to take action.; To keep good rapport and good relationship with superior and all staff.; Follow rules and regulations and hotel policies.; To implements the training programs at all items.; Coordinate with the Training department to arrange Housekeeping training schedule and follow up to the Training Department.; Keep good relationship with her colleagues and ensure good communication with all staff.

Requirements

A minimum of 1 year of experience in hotel industry.; Proven experience working in a top luxury resorts is a plus.; Time management and organisational abilities.; Excellent inter-personal and communication skills.; Ability to work in a team and under pressure.; Computer Literate.; Good knowledge of housekeeping.; Fluency in English or another language, written and verbal communication.; Knowledge of a second language is a plus.