Housekeeping Turndown Attendant

We believe that life is made of many journeys: inspiration, wonderment, curiosity, or the simple joy of discovering something new every day. If you share the same sentiment, then this opportunity is for you. Rosewood Miramar Beach, a Rosewood Hotel, is looking for an extraordinary and multi-talented Housekeeping Turndown Attendant. The Housekeeping Turndown Attendant is responsible to provide turndown service and clean guest rooms as assigned, ensuring the hotel’s established standards of cleanliness. Responsible for reporting any maintenance deficiencies and handling guest requests or complaints. Ensures the confidentiality and security of all guest rooms.

Responsibilities

Provide turndown service and clean guest rooms as assigned, ensuring the hotel’s established standards of cleanliness; Report any maintenance deficiencies; Handle guest requests or complaints; Ensure confidentiality and security of all guest rooms; Maintain complete knowledge of and comply with all departmental policies/service procedures/standards; Anticipate guests’ needs, respond promptly and acknowledge all guests; Maintain positive guest relations; Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately; Resolve guest complaints, ensuring guest satisfaction; Monitor and maintain cleanliness, sanitation and organization of assigned work areas; Use correct cleaning chemicals for designated surfaces according to OSHA regulations and hotel requirements; Replace soiled bed sheets and turndown bed; Replenish guest complimentary water; Update status of rooms cleaned and turned down on assignment sheet; Return and restock cart at end of shift; Ensure security of assigned guest room keys; Report damages or maintenance problems to the Supervisor; Turn over lost and found items from guest rooms to the Supervisor; Participate in quality control activities; Interact courteously and professionally with all guests, staff and community members; Perform all other duties as required

Requirements

Ability to prioritize Turn Down based on Guest / Residents preferences, traces and Housekeeping Notes; Knowledge of proper chemical handling; Must be able to perform job functions with attention to detail, speed and accuracy; Be a clear thinker, remaining calm and resolving problems using good judgement; Follow directions thoroughly; Understand a guest’s service needs; Work cohesively with co-workers as part of a team; Work with minimal supervision; Maintain confidentiality of guest information and pertinent hotel data; Prior heavy exposure to Housekeeping Turn Down job duties; Thorough knowledge of cleaning, chemicals handling, operation of vacuum and other cleaning tools; Ability to be resourceful, creative and maintain flexibility; Ability to perform mathematical operations with units of measure including, but not limited to dollars, cents, feet, inches, cups, pounds and ounce; Required to speak, read and write English; Must be able to exert physical effort in transporting 20 pounds, endure various physical movements throughout the work areas, reach up and down, remain stationary at times throughout work periods, and satisfactorily communicate with guests and co-workers to their understanding; High school graduate or equivalent work experience; Minimum two years’ experience in a similar capacity for a luxury or ultra-luxury property

Nice to have

Fluency in other languages preferred