HR Onboarding Specialist (12-Month Contract)

We are seeking an experienced Human Resources Specialist to manage the employee lifecycle with a focus on seamless onboarding and offboarding for both supported employees and clients/customers. The role requires strong communication, excellent interpersonal skills, and a professional, highly organized, and detail-minded demeanor. The ideal candidate will have a solid understanding of employment law, own their work with a self-starter mindset, and consistently deliver an accurate, high-quality customer experience. This position involves efficiently managing HR data, building positive relationships, and providing expert guidance on HR matters.

Responsibilities

Coordinate all aspects of onboarding and offboarding for supported employees, collaborating closely with global internal teams (Immigration, Payroll) and external service providers; Provide expert-level support to our clients, managing client queries and advising on benefits, international payroll, expense reporting, and other HR matters acting as a regional expert; Manage client relationships in conjunction with members of the client services team; Drive employee satisfaction amongst our supported employees with sincerity and passion, always with a customer service mindset; Drive client satisfaction through quick onboarding timelines and always maintaining our resolution time SLA; Assist in training new members on your team; Manage and audit all HR records, including personal information, onboarding and offboarding documents, personal documents, contract documents, and job-specific information; Ensure compliance with the local employment law in every process and notify proper points of contact of any rectification needs; Be aware of applicable Collective Agreements and partner with required teams to ensure compliance; Collaborate with internal teams who require regional-specific expertise (examples include but are not limited to Knowledge Base maintenance, and Product Development); Anticipate and identify potential issues, assist in the root cause analysis, and raise it to the concerned teams while ensuring proper resolution; Other duties as assigned… as a high-growth company, we embrace supporting ALL areas of the business

Requirements

Bachelor's degree in Human Resources or equivalent experience; 4-6 years of Human Resources experience required; Business proficiency in the English language required; Research-oriented, exceptional organizational skills and attention to detail with ability to quickly assimilate information; Excellent presentation, verbal and written communication, and listening skills; Technology-literate, including Google & Microsoft Office suite; Excellent communication and interpersonal skills; Friendly and professional demeanor; Good organizational skills; Conflict handling and resolution skills; Advanced knowledge of employment law; Empathy and an approachable demeanor; Attentiveness and honesty; Interest in international business and contributing at a consistently high level

Nice to have

previous experience working within EOR or HR Outsourcing; previous experience working through CRM systems

Benefits

Flexible Time Off; Parental Leave; Health and Dental Insurance; Retirement Savings + Employee Incentive Plan