HR Operations Support Sp[ecialist

When you join the team, you contribute to a better tomorrow. You will play a role in powering many of the world’s largest and most critical industries, from healthcare to automotive manufacturing to communications to transportation and electronics. We are putting innovation to work to improve people’s lives and we want YOU to be a part of it.

Our automotive manufacturing client is seeking a candidate that is passionate about people, skilled in HR systems, and driven to deliver exceptional support? Join our team as an HR Operations Support Specialist and become an integral part of a dynamic HR Service Center. In this role, you’ll handle all hiring processes within our system for internal employees, manage HR-related inquiries, and provide essential support to our employee base.

Position: HR Operations Support Specialist

The Pay Rate for this position is: $33.00 Per Hour Plus Overtime, Paid Time Off Days, Annual Production Bonus & Relocation Assistance! (AllTech Systems Inc. has optional healthcare, dental and 401K plans for contract employees! We pay half of the premiums of our healthcare insurance for our contract employee! **Spouse/children extra)

Location: Nationwide Travel (Based in the US)

- NO H-1Bs, NO CORP TO CORP, NO 1099,

Schedule & Flexibility

- Standard hours are Monday-Friday, 8:20 am - 5:00 pm.
- Flexibility required to cover occasional shifts as early as 6:00 am or as late as 6:30 pm for new hire orientations or other operational needs.
- Be prepared for a call-heavy environment with a supportive, relaxed team atmosphere. Why Join Us? If you’re a customer-focused individual who’s ready to bring a positive, solutions-oriented attitude to a vital HR team, we’d love to hear from you. This is a great opportunity to gain hands-on experience in HR operations, develop technical skills, and support employees across a global organization. Additional Information: I. Position Purpose/Scope: What are the key objectives of the position? Provides general administrative support and serves as an associate contact in an inbound request/human resources (HR) service center environment. Utilizes knowledge base and case management software tools to assist associates in completing their human resource transactions and in assisting with responding to general associate questions all in accordance with established service center targets and standards. Completes electronic and in-person onboarding and orientation activities. II. Position Responsibilities/Accountabilities: List the major duties/accountabilities to achieve the positions key objectives. Provides or coordinates administrative support for HR Operations. Responds accurately and timely to associate questions and inquiries about associate programs, human resources policies, and procedures. Interacts with associates in-person and via telephone, e-mail and electronic transmissions to answer questions and provide assistance in the completion of human resource transactions. Assists associates in providing appropriate documentation and paperwork as required per the applicable processes. Utilizes knowledge base informational software to answer associate inquiries. Inputs incoming questions and details (topics, outcomes) into a case management software system to be used to track the service center usage and areas that need additional information published within Plant Spartanburg. Alerts the service center supervisor when there is inconsistent, or an absence of, information in the knowledge base to answer associate questions. Works with subject matter experts and responds back to associates with final answer. Routes calls to appropriate staff and/or subject matter expert if the question cannot be closed by the HR Service Center. Scans/indexes HR documents. Performs all work in accordance with established service center targets and standards. Assists in training associate service center staff, as necessary. Utilizes emerging technology such as artificial intelligence, process automation tools, and data analytics to improve process efficiency and effectiveness. Meets compliance standards and completes regular audits. Assists with Service Awards program for the Plant. Provides data as requested from HR systems for internal and external reporting. Understands and models VPS (Value Added Production System) Principles and concepts of Standard Work. Adheres to 5S and Safety Standards and Principle Performs other duties as assigned by management

Qualifications

A) Education: BS degree in Business, Human Resources, or other closely applicable field of study or 4+ years of work experience in a Human Resources role.

B) Experience

2+ years of experience in a customer service role.

2+ years using and learning various computer software and systems.

Work experience dealing with difficult and highly emotional situations.

Experience managing confidential data.

Responsibilities

Manage all internal hiring processes, entering new hires and updates accurately in SAP.; Serve as a primary contact for the HR Service Center, responding to employee inquiries related to HR policies, benefits, payroll, and other HR areas.; Maintain flexibility to work across various systems and continuously develop technical skills.; Resolve conflicts with empathy and professionalism, ensuring a positive experience for all employees.; Assist with new hire orientations, handle calls efficiently, and provide clear and helpful information.

Requirements

Must-Have : Strong proficiency in Excel and excellent communication skills.; Preferred : SAP experience, Spanish/English bilingual skills are a plus.