Imaging Support Specialist

The Imaging Support Specialist greets patients, checks in patients into the department's RIS system ensuring accurate orders and that insurance verification has been completed, schedules exams, handles telephone calls, processes paperwork, processes reports and fulfills requests for images. Duties vary from day to day depending on the needs of the department. Clerks perform duties in an independent manner with little supervision. The position is in a busy customer service area with high traffic and constant low to moderate noise. The job requires walking, standing, sitting, lifting, pushing, pulling and moving equipment.

Responsibilities

Greets patients and visitors in a prompt, courteous and helpful manner; Completes data entry of the exam into the Radiology Information System accurately; Verifies orders are complete and accurate; Verifies diagnoses are covered for certain exams due to insurance restrictions; Handles multiple responsibilities at a time including patient inquiries, data entry, imaging compliance, and other support functions; Responsible for releasing images via disc and cloud; Responsible for importing outside images into PACS; Performs Quality Assurance activities within the department; Schedules patients for exams over the phone, in person and electronically; Additional duties as assigned or requested

Requirements

Basic understanding of medical terminology; Basic understanding of ICD-10 coding; Excellent phone/customer service; Proficient use of computer software, telephone systems, and general office equipment

Nice to have

High school diploma or equivalent; Minimum of two (2) years of customer service experience

Benefits

Tuition reimbursement to support continuing education; Professional development and recognition; Excellent benefits; Flexible work-life harmony; Competitive pay; Great advancement potential