Implementation Specialist

The Implementation Specialist plays a key role in delivering successful customer implementations of Yes Energy's PowerCore platform. Working directly with customers, this role is responsible for gathering business requirements, configuring solutions, validating data, supporting testing, and guiding customers through implementation and adoption. You will collaborate closely with Product, Engineering, Customer Success, and Sales to ensure projects are delivered successfully while providing an exceptional customer experience.

Responsibilities

Support customer implementations from discovery through go-live; Gather and document business requirements, workflows, and solution designs; Configure customer environments and perform data validation; Execute testing plans and troubleshoot implementation issues; Deliver customer training and support user adoption; Analyze customer data and validate calculations and implementation results; Write and execute SQL queries to support implementations and troubleshooting; Assist with system integrations, data exchanges, and configuration activities; Partner with Engineering to resolve technical issues and improve implementation processes; Serve as a trusted advisor throughout the implementation process; Lead customer meetings and provide regular project updates; Respond to customer questions and coordinate issue resolution; Create customer-facing documentation and implementation guides; Partner with Product, Engineering, Customer Success, and Sales to deliver successful customer implementations; Contribute feedback to improve implementation methodologies, documentation, and customer experience; Support continuous improvement of implementation processes and best practices

Requirements

Bachelor's degree in Computer Science, Engineering, Business Administration, Finance, or a related field; 3+ years of experience in software implementation, professional services, business analysis, systems integration, or solution delivery; Experience gathering business requirements and translating them into technical solutions; Strong project management, analytical, communication, and problem-solving skills; Ability to manage multiple customer implementations simultaneously

Nice to have

Experience writing SQL queries and working with relational databases; Knowledge of North American ISO/RTO markets; Experience implementing SaaS or enterprise software solutions; Experience supporting customer integrations, testing, and data validation; Familiarity with Agile delivery practices; Experience implementing software for CAISO, MISO, or SPP market participants; Knowledge of wholesale electricity markets, energy trading, or utility software; Experience with bid-to-bill, settlements, ETRM, or power market platforms; Proven success delivering complex customer implementations while driving customer satisfaction

Benefits

Bonus; Medical insurance; 401(k) Plan with matching; Flexible vacation; Flexible work schedules; Professional development funding