In Work Support Consultant

As an In-Work Support Consultant, you’ll provide ongoing support to participants past six months of employment. You’ll help them navigate challenges, build confidence, and maintain sustainable long-term work. Your work directly contributes to life-changing outcomes.

Responsibilities

Provide proactive support to participants through regular phone and face-to-face contact; Monitor progress and help resolve workplace challenges; Prepare accurate documentation in line with contractual requirements; Identify training or support needs to strengthen employment outcomes; Manage a PPS caseload and meet performance and quality standards; Maintain detailed records and contribute to continuous improvement

Requirements

Experience in Employment Services or strong transferable skills; Excellent communication and relationship-building abilities; Confidence working independently and in fast-paced environments; Proven performance mindset and strong organisational skills; Proficiency with Microsoft Office (including Excel); High motivation and a genuine passion for helping others succeed; Full working rights in Australia; Current driver’s licence and comprehensively insured vehicle; MyGovID (Standard level); Ability to pass a National Police Check and Working With Children Check; Full-time availability (Mon–Fri, 8:30am–5:00pm)

Benefits

Employee Assistance Program; Purchased Annual Leave options; Paid Parental Leave; Service recognition; APM Family Hub access; Salary packaging options through Maxxia; Career growth across multiple brands and global locations