Inn AM Dining Room Supervisor - Full Time

The Dining Room Supervisor is responsible for the supervision of front of house dining operations in accordance with Biltmore standards. This position will be charged with executing and maintaining the Biltmore service and management philosophies; ensuring standards are met or exceeded; supervision of staff and assisting with performance management; scheduling; and delivering unique and memorable world class dining experiences for guests. Supervisors will serve as manager on duty in absence of the Restaurant Manager, and will provide general assistance and support for the team, department, leadership, and the company as required.

Responsibilities

Daily supervision of operations and staff; Handles escalated guest service recovery, resolves guest complaints and ensures guest satisfaction according to standards, empowers staff to troubleshoot; Assists with hiring, training, development, scheduling and performance management of staff, promotes positive and professional work environment; Opening/closing and reporting duties; Facilitates communication between front/back of house to provide seamless service; Maintains current and accurate knowledge of all F&B products/menu items, as well as VIPs, groups, and Estate information; Supports staff in ensuring that facilities, service, and experience exceeds expectations and is consistent with Biltmore standards; Executes and maintains the Biltmore service and management philosophies; Serves as manager on duty in absence of the Restaurant Manager

Requirements

High school diploma; Minimum two (2) years related experience in a comparable full-service restaurant; Demonstrated commitment to delivering world class internal/external guest service and proven leadership skills; Outstanding interpersonal and verbal/written communication skills; Strong organizational skills with attention to details and service; Proactive and exercises good judgment; Proficiency in Word and Excel; Weekend & holiday availability required; Must be able to work 10 – 14 hour shifts as business demands; Exert physical effort in transporting 25-50 pounds frequently; Ability to remain ambulatory and in stationary positions throughout work shift; Ability to work in variable temperature conditions and noise levels, outdoor environments, and exposure to fumes, dust and chemicals

Nice to have

Additional education and/or certification(s); Knowledge of wine and cordials; Prior experience in an upscale hotel/resort/attraction; Ability to learn Biltmore's systems products and protocols