Inside Sales & Contracts Coordinator

Purpose of the Job

Entry level position responsible for delivering great intentional customer experiences. Key responsibilities include ensuring orders are managed in a timely and accurate manner based on quotes for both standard and customized solutions by pro-actively engaging with customers, working closely with the sales team and operations teams. This role also handles a range of other customer queries, ensuring customer satisfaction by collaborating with other departments and pro-actively addressing any issues.

Desirable

#HP #li-hybrid

Responsibilities

Provide exceptional levels of customer service and ensure high levels of customer satisfaction at all times.; Ensure the integrity of any data input and maintains records as required.; Maximize opportunities for new business with existing customers (through opportunities for value selling including cross selling).; Respond professionally and accurately to all other customer queries within agreed timescales.; Use existing procedures and policies to solve routine or standard problems.; Manage customer orders within the company's Material Requirements Planning (MRP) system, including processing changes and addressing any customer enquiries.; Manage status report submittals on a recurring basis as required by the customer.; Manage documentation requirements of orders when needed to ensure approvals are in place to support Rotork delivery commitment.; Liaise and negotiate with customers, internal departments and Factory regarding order fulfilment or special requirements.; Work with the Quality department to resolve and investigate customer and quality complaints, ensuring customer expectations are managed through to resolution.; Clarifies delivery dates and addresses delays in production and delivery with relevant contact points, ensuring issues are resolved and communicated to the customer as needed.

Requirements

2+ years' experience in relevant/similar role; Strong Customer Service experience; Role model for Rotork DNA behaviors in all aspects; Strong leadership qualities and customer focused attitude; Good communication and interpersonal skills with a strong customer focus.; Able to multitask and effectively manage differing priorities as they emerge.; Works both independently and effectively as part of a wider team.; Builds strong relationships with customers and other internal departments to ensure customer satisfaction through delivering consistent and reliable support.; Strong attention to detail and the ability to work under pressure.; Proactive approach to challenges with a focus on finding solutions.; Able to manage and lead change in a dynamic environment.; Understands what impact decisions have on a business performance – demonstrates good commercial awareness.

Nice to have

Degree, qualification or equivalent; Experience of flow control industry or similar; Experience in using Enterprise Resource Planning (ERP) Systems; Technically proficient in IT programmes such as ERP Systems (MTMS, Global Shop), CE, D365, SharePoint, Microsoft (basic knowledge of Outlook, Word, Excel); Up to date on market trends and emerging technologies to respond effectively on changing customer needs.