Inside Sales & Contracts Engineer (9 Month Contract)

Rotork is a global leader in mission‑critical flow control and instrumentation solutions, serving customers who manage the movement of liquids, gases and powders. Its technologies help organizations improve efficiency, enhance safety, reduce emissions and lower environmental impact. With a strong focus on innovation, Rotork delivers high‑quality, dependable products trusted worldwide.

The company operates across three key end‑market divisions, Oil & Gas, Water & Power, and Chemical, Process & Industrial, allowing it to build close strategic relationships and respond directly to customer needs. With 3,500 employees in 170 countries, Rotork integrates deep customer collaboration with a strong research and development approach to create cutting‑edge automation solutions.

Responsibilities

Build and maintain strong relationships with external customers, delivering high levels of customer service; Provide technical assistance on quotations and specifications, supporting both standard and customized solutions; Prepare, produce, and issue accurate and timely quotations including supporting documentation and drawings; Ensure all quotations are correctly recorded, tracked, and aligned with departmental KPIs; Verify technical documentation, specifications, and customer purchase orders before contracts are booked; Respond promptly and effectively to customer queries within agreed service level timescales; Support the full process from quotation through to order booking, ensuring accuracy and efficiency; Work collaboratively within a large customer service team to achieve shared objectives; Liaise closely with External Sales Teams and the Service Department to ensure alignment and smooth operations

Requirements

Previous experience in customer service, ideally within a technical or sales-oriented environment; Basic engineering or technical knowledge; Experience preparing or handling quotations; Ability to deliver exceptional customer service and build strong client relationships; Proficiency in Microsoft Office; Fluent in English