Inside Sales Specialist, Flowerbuyer

Teleflora provides innovative marketing, education, and technology to make sure our member florists get the resources they need to thrive, creating beautiful bouquets with keepsake vases delivered to your door. We’ve been a part of The Wonderful Company family since 1979, and with a nationwide network of florists, we’ve become the world’s largest flower delivery service. With more than 10,000 member florists in North America, we lead the industry by working directly with our florists to hand-arrange and hand deliver every bouquet!

We’re seeking enthusiastic, outgoing individuals with a passion for sales to join our dynamic B2B team! In this exciting role, you’ll focus on telephone-based sales of fresh flower varieties and floral products offered by FlowerBuyer to our network of member florists. Bilingual Spanish not required but is a plus.

This is a hybrid position working Monday-Wednesday in the Paragould, AR office, with option to work from home on Thursdays and Fridays. Working from home is optional and working from the office is available.

This is an hourly position and is located in Paragould, Arkansas.

Working Conditions

- Holiday time off may be limited due to increased order volume
- Fast-paced, solution-oriented office environment

Responsibilities

Establish a high level of rapport and trust with the Teleflora florists; Develop in-depth knowledge of FlowerBuyer’s complete portfolio of fresh flowers and floral supplies; Meet/exceed the daily, weekly and monthly quotas that are established for contacts and sales; Meet/exceed the daily expected percentage of time on the telephones selling to the florist; Use every customer contact to reinforce the Teleflora commitment to customer service; Prepare reports as necessary for the Inside Sales department management; Utilize appropriate order entry, call tracking and contact management software; Participate in sales, product and process training as required; Communicate with other departments to help meet departmental needs; Additional duties as needed

Requirements

Must work extended hours as business needs dictate; Possess strong written, verbal, analytical, negotiation and interpersonal skills; Demonstrate strong organizational skills with the ability to handle multiple tasks; Excellent customer service skills (friendly, courteous and helpful); Strong attention to detail including but not limited to accurate spelling and appropriate abbreviations; Basic computer literacy, basic math and writing skills; Excellent telephone skills and sales skills required; Self-motivated, goal-driven capable of multi-tasking in a fast-paced, constantly changing environment; Must display a strong desire to achieve and maintain high levels of both internal and external customer satisfaction; Work experience in a floral operation and/or outbound business to business telemarketing/telephone sales experience a plus; Knowledge of flowers, seasonal trends, or event planning a plus; Bilingual Spanish is a plus; High school diploma or equivalent, college business course or an undergraduate degree a positive