Inside Sales Support Specialist

Signarama of North Stonington is seeking an organized, customer-focused Inside Sales Support Specialist to be a welcoming first point of contact for our customers and a dependable link between sales, design, production, vendors, and delivery. You will listen carefully, help customers turn ideas into effective signage solutions, prepare accurate estimates and orders, and keep projects moving through clear communication and complete records.

Responsibilities

Respond promptly and professionally to customers in person, by phone, and by email; Ask thoughtful questions to understand each customer’s goals, budget, timing, brand, and application; recommend appropriate solutions and escalate technical, design, pricing, permitting, or installation questions when needed; Prepare straightforward estimates and work orders, clearly documenting scope, quantities, materials, inclusions, exclusions, assumptions, timelines, and customer decisions; Maintain accurate customer, estimate, work-order, approval, deposit, artwork, tax, payment, and follow-up records in company systems; Confirm that approved proofs, scope details, artwork, contact information, and required payments are complete before work advances; Monitor project milestones and provide timely updates regarding approvals, information needs, payments, pickup, delivery, and installation; Secure required deposits and assist with final payment collection and order closeout; Follow up on open quotes, completed orders, inactive accounts, referrals, reviews, and approved marketing campaigns; conduct professional outbound calls to help develop new business; Coordinate with vendors on sourcing and with design and production teams to ensure clear, accurate handoffs and quality results; Support invoicing, reporting, filing, closeout, and other administrative or store duties as assigned; Maintain a clean, organized, professional front counter, lobby, and sample area; Protect confidential customer and company information

Requirements

Excellent verbal and written communication, spelling, grammar, proofreading, data-entry, and follow-up skills; Strong organization and attention to detail, with the ability to manage multiple priorities accurately; Comfortable using email, phones, Microsoft 365, CRM/POS systems, and basic business math; willing to learn sign products, software, and production workflows; Working knowledge of basic sales, relationship-building, and telephone outreach principles; Professional judgment, discretion, reliability, and a team-first approach; High school diploma or equivalent required

Nice to have

Experience in customer service, inside sales, retail, administration, or account coordination; Relevant additional education or experience

Benefits

Competitive salary; Flexible schedule; Paid time off; Training & development; Hands-on training; Professional-development opportunities; Dynamic, supportive team environment