Installer Service Specialist

The Installer Service Specialist is an experienced and technical parts specialist who services the needs of professional customers through the store’s installer counter. This position will oversee and direct the daily activity of the delivery specialist to ensure customers receive accurate and timely order deliveries.

Responsibilities

Work with installers/professional customers to develop sales relationships; Quickly and accurately takes customer orders over the phone and online; Invoice customer orders; Direct efforts to accurately pick and stage parts for delivery; Route delivery specialists to ensure customers receive orders in a consistent and timely manner; Ensure delivery vehicles are serviced and maintained according to company standards; Ensure all vehicle inspections are completed on time, accurate and daily mileages are entered into delivery fleet management devices; Work with Sales Specialists/Territory Sales Managers to provide superior service to professional customers; Verify all product/merchandise, including warranty parts and cores, are billed before customers leave the store; Ensure customers' new core and warranty returns are picked up and credited in a timely manner; Audit customer returns for warranty abuse and make sure all returns are tagged/labeled correctly; Assist on front counter as needed and on the retail counter as needed; Help with backroom duties, i.e., auto-load, returns, stock, etc., as needed; Assist with customer labor claims, making sure they are processed quickly and efficiently; All other duties as assigned.

Requirements

Strong background in mechanics; Above average communication skills.

Nice to have

Hands-on knowledge of automotive repairs; ASE Certification; Fluency in multiple languages (Spanish is highly desired)

Benefits

Competitive Wages & Paid Time Off; Stock Purchase Plan & 401k with Employer Contributions Starting Day One; Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA); Team Member Health/Wellbeing Programs; Tuition Educational Assistance Programs; Opportunities for Career Growth; Additional compensation includes annual/quarterly performance premiums