Intake Representative I

The Intake Representative I will be responsible for handling inbound calls regarding automobile insurance claims. This person will provide excellent customer service by entering new claims in the system and assigning them to the appropriate adjuster. Additionally, this role will also assist customers with existing claims and complete some administrative and clerical duties.

Responsibilities

Answer incoming telephone calls and maintain key metrics including (but not limited to): maintaining an abandon rate of 80%, and maximum auxiliary time of 30 minutes per day; Enter new claims into system and send out relevant correspondence internally to the appropriate adjuster and, if necessary, externally to the policyholder; Ability to provide acceptable phone coverage; Continuously ask questions to develop additional skills and demonstrate a desire to advance to the next level in the claims department; May be called upon to perform additional duties as needed and as assigned by supervisor; Provide excellent customer service by entering new claims in the system and assigning them to the appropriate adjuster; Assist customers with existing claims and complete some administrative and clerical duties

Requirements

At least 6 months of experience in a customer service/customer support environment; Excellent PC skills; Excellent verbal communication skills; Excellent time management skills and ability to multitask and prioritize; Must be able to work in a fast-paced automated production environment; Must have attention to detail as well as be able to multi-task; Must employ excellent communication/interpersonal and customer service skills; Must possess a high degree of motivation and team orientation

Nice to have

Undergraduate degree; Experience in claims or a call center