Intern, Aftersales Customer Relations & Voice of Customer

The Intern – Aftersales Customer Relations & Voice of Customer (VOC) will support the Aftersales operations team in maintaining high standards of customer satisfaction and case management. Reporting within the Aftersales department, this role assists with customer communications, case tracking within the CRM system, Voice of Customer (VOC) feedback collection, and cross-functional coordination with Quality, Engineering, and Operations. This internship offers hands-on experience in customer success, CRM administration, and service operations within an innovative AI electric vehicle and robotics company.

Responsibilities

Support customer communication throughout the service process; Respond to customer inquiries under the guidance of the Aftersales team; Assist with customer follow-up after repairs, deliveries, and service campaigns; Help maintain a positive customer experience; Create and update customer cases within the CRM system; Maintain accurate customer records and service history; Assist with tracking open customer cases through completion; Monitor Service Level Agreements (SLAs) and notify the team of overdue cases; Collect customer feedback through surveys and follow-up communications; Assist with preparing VOC reports and trend summaries; Help identify recurring customer concerns for management review; Support continuous improvement initiatives based on customer feedback; Assist with scheduling customer appointments; Coordinate customer communications regarding repair status and service updates; Support logistics for parts shipments, returns, and warranty activities; Help prepare customer communication templates and documentation; Maintain accurate service records; Assist with document preparation and filing; Support Aftersales projects and special assignments; Participate in department meetings and training activities

Requirements

Prior experience in customer service, call center operations, retail, hospitality, or client-facing support roles (0–2 years of experience); High School Graduate; Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook); Familiarity with basic web applications, email handling, and computer systems; Strong verbal and written communication abilities with a customer-first mindset; Excellent organizational skills and high attention to detail; Ability to multi-task and manage customer inquiries efficiently in a fast-paced environment; Positive attitude with a focus on problem-solving and team collaboration; Ability to travel up to 10% as required; Ability to support after-hours, weekend, or holiday customer activities during product launches, customer events, or critical business needs

Nice to have

Prior experience with CRM systems such as Zendesk, Salesforce, or similar tools; Interest in automotive, electric vehicles, robotics, or advanced technology; Demonstrated experience working effectively in a team-oriented startup environment

Benefits

Healthcare, dental, and vision benefits (free for employee, discounted for family); 401(k) options; Casual dress code and relaxed work environment; Culturally diverse, progressive atmosphere; Soul of Faraday community outreach team