Investment Products Operations Specialist

As our Investment Products Operations Specialist, you'll be a key member of this growing division within the Satispay Group, playing an instrumental role in driving our ambitious plans to expand the scope of this business. You'll join our Investment Products group in Luxembourg, reporting to the Head of Satispay's Investment Firm.

Responsibilities

Order Monitoring and Daily Triage: oversee high-volume retail investment order flows, identifying and resolving execution exceptions, settlement failures and operational discrepancies; Partner & Transfer Agent Operations: serve as primary operational contact for custody and execution partners, ensuring end-to-end processing of batch mutual fund subscriptions/redemptions and daily equity/ETF trades; Reconciliation & Discrepancy Management: perform daily cash, position, and trade reconciliations between internal platform logs and external partner reporting, and resolve cash or unit discrepancies promptly; Escalation & Engineering Liaison: act as the operational bridge between Luxembourg finance and business operations and the Milan-based product and engineering teams, translating operational issues into functional requirements; Operational readiness for Expansion: support the operational design, testing and launch of new investment products and asset classes

Requirements

3-5+ years in Fintech or Investment Operations; Solid background in wealthtech, retail brokerage, or investment management operations; Hands-on exposure to mutual funds, equities, ETFs, or crypto products; Direct experience dealing with 3rd party custodians, trade execution partners, transfer agents; Experience operating within fast-growing retail platforms, with a focus on building repeatable, automated processes; Excited by building an in-house investment operations function from scratch in Luxembourg; Fluent in English

Nice to have

Knowledge of Italian; Problem-solver with a strong analytical mindset; Detail-oriented; Ready to take ownership in a fast-paced environment

Benefits

Private insurance for you and your family; Psychological support with Serenis; Mental health workshops; Stock Option Plan; Meal vouchers; Relocation support if moving countries; Professional development programs; Internal mobility; Language courses with Preply; Unlimited PTO; Hybrid working policy; Flexible working hours; Enhanced parental leave; Additional leave for child sickness