IT Analyst (Multi-Site Manufacturing)

The IT Analyst is responsible for the day to day IM administration and support of Buffalo Grove site as part of the IM organization.

Responsibilities

Provide first-line IT support by actively monitoring and responding to tickets with urgency and prioritization; Deliver hands-on and remote support for end users across office and production environments; Support multi-site operations (Buffalo Grove, Vernon Hills, Ravenswood); Troubleshoot hardware, software, network, and peripheral issues; Manage incidents and service requests through resolution with strong time management; Collaborate with internal IT teams and vendors to drive issues to resolution; Assist with local IT projects (deployments, upgrades, site initiatives); Create and maintain IT documentation and knowledge base articles; Train and support end users through 1:1 sessions and group training; Ownership of project through life cycle

Requirements

Active Directory / Windows / Microsoft 365 support; Dell laptop/desktop hardware troubleshooting and deployment; Network and printer support; Software installation and deployment tools; Basic networking knowledge (LAN vs WLAN, client vs server); Video conferencing systems support; 3+ years IT support / help desk experience; Experience supporting multi-site environment; ACUC User Account Management, unlocking accounts, resetting passwords; Support Microsoft OS, Office software; PC diagnostics and desktop deployments (DELL Laptop/Desktop Hardware Support Experience); Printer and peripheral devices installation and maintenance (XEROX, HP, Network Printers); Software installation via media or deployment software; Identify wLAN vs LAN and Client vs Server related issues effectively; Video Conference equipment support; Demonstrable customer service expertise (Prioritize, Time Management, and Escalation of tickets); Structured, analytical, and problem-solving abilities; Effective verbal, presentation, written and listening communication skills; Reliable transportation (required for site travel); Manufacturing experience or MSP level support; Strong customer service mindset with the ability to prioritize in a fast-paced environment; Hands-on problem solver who takes ownership through resolution; Comfortable working in a manufacturing environment where production is critical; Strong communication skills (verbal and written); Ability to work independently and across teams

Nice to have

High School Diploma or equivalent; Experience working in a virtual environment; Microsoft back and front office suite certification; College degree preferred