IT Engineer

We are looking for an IT Engineer based in Mexico to lead our internal technical operations and ensure our team functions without friction. You will be the first point of contact for all things tech—from onboarding new hires to managing access and maintaining our office infrastructure.

Responsibilities

Technical Support (Tier 1): Resolve hardware (macOS/Windows) and software incidents via our ticketing system; Onboarding & Offboarding: Ensure every new hire in the region has their equipment configured and access ready from the very first minute of Day 1; Identity & Access Management (IAM): Manage user lifecycles and permission changes across corporate tools (Google Workspace, Slack, etc.); Device Management (MDM): Enroll and oversee the fleet of laptops using MDM solutions (Kandji, Jamf, or similar) to ensure 100% compliance with security policies; Office Infrastructure: Maintain local connectivity (WiFi/Networking), video conferencing systems (Zoom/Google Meet), and hardware inventory at the Spain office

Requirements

0–2 years in IT support, helpdesk, or junior systems administration; Hands-on experience with at least one IDP (Okta, Google Auth), one MDM, and one ticketing tool; Solid troubleshooting skills for both macOS and Windows; Professional English (B2+) and fluent/native Spanish; Comfortable in a high-growth startup environment; Proactive attitude with a focus on autonomous problem-solving

Benefits

Comprehensive benefits including healthcare, dental, vision coverage; Competitive salary + equity in a high-growth startup; Ownership and autonomy of projects and encouragement to ship