IT Logistics Operations Agent

Are you ready to shape the future technological landscape in Europe?

We are dedicated to responsible digitalisation, building innovative, inclusive solutions that drive meaningful impact. With over 8,900 professionals across Europe, we help EU institutions, public and private organisations thrive in a rapidly evolving digital world. Are you ready to shape the future through technology? Your journey starts here. Take a look at some of our impactful projects here: https://netcompany.com/cases/

Responsibilities

Are you ready to discover the role of an IT Logistics Operations Agent in Netcompany?; As an IT Logistics Operations Agent, you will:; Receive and review incoming IT logistics requests from end-users, service teams and other authorised stakeholders.; Check that each request contains the information required for execution; request clarification or additional information when needed.; Register, update, assign and track logistics requests in ServiceNow HAM / SNOWHAM throughout their lifecycle until completion.; Translate approved requests into the appropriate operational logistics action, such as equipment preparation, delivery, collection, return, relocation, swap or other asset movement.; Perform the required administrative encoding and asset updates in accordance with the applicable procedures.; Ensure consistency between the logistics request, the physical asset movement and the information recorded in ServiceNow HAM and ABAC Assets Forms.; Coordinate request execution with warehouse/logistics operators, distribution teams, field technicians and other support teams.; Monitor open requests, follow up on pending actions, identify blockers and escalate exceptions or discrepancies when required.; Support periodic inventory checks, reconciliations and audits by providing traceable and reliable transaction information.; Produce basic operational reports and activity follow-up information when requested.

Requirements

What would make you a fit for the role:; Bachelor's degree in IT, Computer Science or related field with at least 3 years of experience in IT logistics, asset administration, stock coordination, service operations or a comparable function.; Very good knowledge of English and French (minimum B2 level); Good understanding of IT equipment logistics and asset lifecycle processes and working knowledge of ServiceNow; Very good command of Microsoft Office applications, particularly Excel and Outlook; Strong attention to detail and a disciplined approach to data quality, traceability and procedure compliance; Ability to analyse requests, identify missing information and follow an operational workflow from intake to closure; Good organisational skills, with the ability to manage multiple requests and priorities in parallel.; Customer-oriented communication skills and the ability to collaborate effectively with operational and technical teams What is a strong asset for the role:; Previous experience with ABAC Assets Forms or European Commission asset-management processes; Experience in an EU Institution or a comparable large, structured organisation; ITIL Foundation certification; Knowledge of an additional EU language; Experience with operational reporting, inventory reconciliation or asset audits and with Hardware Asset Management (HAM)