IT Operations Support

The IT Operations team keeps the technology running for everyone at MISUMI Americas, covering new network setup (LAN, WAN, VPC, VPN), desktop hardware configuration and rollout, desktop software management, access control, security training, and help desk support. The IT Operations Support Technician reports to the IT Operations Technical Lead and works closely with the Cloud Infrastructure Operations team. Travel: up to 10% annually within the US. Physical demands include sitting, walking, keyboard use, and lifting up to 50 pounds.

Responsibilities

Administer Microsoft Entra ID (Azure AD), including SSO, MFA, Conditional Access, group-based provisioning, and lifecycle management; Work in medium to large-scale Entra environments, including RBAC; Help build automation workflows that bring together alerting, monitoring, and reporting to spot security threats sooner; Help manage current and new SaaS platforms, including Microsoft 365, Slack, Iru MDM, and others; Deploy security and facility access controls at sites using Avigilon and video monitoring equipment; Use CrowdStrike EDR (or a similar EDR platform) to help design, deploy, and manage SIEM solutions for threat detection and analysis; Contribute to IT Operations run-books and knowledge base; Configure Cisco Meraki and FortiGate gear, including routers, switches, VPNs, VPCs, LANs, WANs, encryption, and access control; Provide dependable day-to-day IT support to employees and partners

Requirements

3+ years of experience administering Microsoft 365, Atlassian, Slack, and other SaaS tools at a company of 1,000+ employees; 3+ years in IT Operations and/or DevSecOps; 3+ years using Jira (or an equivalent tool) for IT service management and reporting; Experience configuring Cisco Meraki and FortiGate gear, including routers, switches, VPNs, VPCs, LANs, WANs, encryption, and access control; Work in medium to large-scale Entra environments, including RBAC; Administer Microsoft Entra ID (Azure AD), including SSO, MFA, Conditional Access, group-based provisioning, and lifecycle management; Clear, friendly communication style that helps build good working relationships

Nice to have

Technical certifications (CompTIA Network+, Security+, or Cloud+, Cisco CCNA, Okta Certified Professional/Administrator, AZ-104, SC-300, or MD-102); Hands-on experience with Iru, Intune, or other MDM solutions; Experience administering Entra, Microsoft Teams, Slack, Zoom, or Office 365 at a large company; A solid understanding of SOC 2 compliance; Experience with ISO 27001 or NIST 800