IT/OT Specialist

The role is to build and maintain the IT and operational technology systems that keep the lab and corporate technology running reliably, securely and connected. The role spans IT and OT in roughly equal measure, covering network, endpoint, identity and infrastructure on the IT side, and instruments, automation equipment, their networks and data paths on the OT side. It is a full-time on-site role at the labs in San Francisco and Brisbane, CA, and includes on-call responsibility for critical IT/OT issues.

Responsibilities

Support the network and connectivity needs of lab instrumentation and automation equipment; Partner with the Platform/Automation team and Cloud Architect to troubleshoot connectivity and data-flow issues between instruments, automation systems and the cloud data platform; Maintain an inventory of connected lab devices, their configurations and support/service status; Help define and implement basic OT security practices in coordination with IT security; Support integration of new instrumentation as the platform scales; Own and maintain the equipment register, including owner, location, readiness and service/calibration status; Follow lab safety and access protocols when working in or near BSL-2+ lab areas; Support day-to-day IT operations including user accounts, identity and access management, endpoint provisioning and helpdesk support across sites; Support maintenance of core infrastructure including networking, servers, cloud accounts, backups and security tooling; Support implementation and enforcement of IT security practices (access controls, patching, monitoring) with Legal/Compliance; Support onboarding/offboarding for a multi-site team; Support evaluation, deployment and maintenance of software tools used across the company; Maintain documentation for IT systems, configurations and processes; Provide on-call support for critical IT/OT issues, including lab-impacting outages outside normal business hours

Requirements

3 to 6 years in IT infrastructure, systems administration or a related role, including OT experience with industrial or lab device networking, or hardware integration; Solid grounding in networking, identity and access management, and endpoint management; Builder's instinct: comfortable working where processes are still being built rather than followed; Troubleshooting: comfortable being the person people come to when something breaks; Clear communication with both technical and non-technical audiences; On-site commitment: willing and able to work on-site consistently and be physically present for hands-on troubleshooting

Nice to have

Experience in a life sciences, biotech or lab environment; Familiarity with LIMS, instrument data systems or lab networks