IT Support Engineer

At Wix, we believe our best work happens together. Our work model is fully in person, with 5 days a week from our office. Flexibility remains a core value at Wix and special requests are handled thoughtfully at the team level.

Responsibilities

Ensure employees are provided efficient and timely desktop and local infrastructure support across the organization; Provide professional and efficient IT support to Wix employees across different locations and time zones remotely; Manage, monitor, and respond to requests received through the IT Helpdesk in line with our agreed SLAs; Identify opportunities to reduce service requests through better user training and documentation; Manage equipment inventory from evaluation and purchasing to maintenance and depreciation; Take ownership of the IT procurement process by working closely with suppliers, procurement, and finance teams; Work with auditors to ensure that procurement procedures are being followed; Manage onboarding and offboarding processes for on-site and remote workers; Manage and maintain audio-visual equipment around the offices; Manage endpoint installations, upgrades, and troubleshooting (for MacOS, Windows, and Linux)

Requirements

An IT professional with 3+ years hands-on experience in IT Support or Administration; Experienced in a multi-OS environment (MacOS, Windows, and Linux); Excellent diagnostic and problem-solving skills; Excellent communication and interpersonal skills; Outstanding organizational and time-management skills; Proven ability to provide proactive customer service with strong attention to detail; Experienced with Active Directory/Azure/GSuite environments; Experience supporting audio-visual conference room technologies; Additional experience with tools and systems like Meraki, Jira, Intune, Jamf, and Slack