IT Support Specialist

Are you ready to shape the future technological landscape in Europe?
We are dedicated to responsible digitalisation, building innovative, inclusive solutions that drive meaningful impact. With over 8,900 professionals across Europe, we help EU institutions, public and private organisations thrive in a rapidly evolving digital world. Are you ready to shape the future through technology? Your journey starts here. Take a look at some of our impactful projects here: https://netcompany.com/cases/

Responsibilities

So, what are the main duties of an IT Support Specialist in Netcompany ?; As IT Support Specialist you will:; Analyse incidents, be first and second-line customer liaison with the purpose of maximising the first call resolution rate; Do first and second-line on-site support; Record & track incident, problem and request information; Participate in reconfiguration/installation of PC environment; Document operational support procedures and draft technical content for knowledge database; Participate in testing and administration of applications; Liaise with system administration and database administration for execution of administration tasks

Requirements

What would make you a fit for the role:; Minimum of 4 years of relevant professional experience in IT Support; Fluent in both English and French both written and oral; Highly autonomous and broadly IT skilled with problem solving, analysis and technical skills; Very good skills in all of the MS office applications and Windows 11; Very good skills with end user computers and Windows computers; Experience with support for desktops, laptops, smartphones, and tablets as well as video conferecing.; Good understanding of the main mobile devices platforms and core mobile applications; Excellent communication and presentation skills and ability to work in a high-demanding environment; ITIL V4 Foundation Certified (or where absent, the certification must be passed within 3 months after the start of the contract); Knowledge of Jira, Azure and Service Now is nice to have.